Réinventer la planification des effectifs grâce au WFM

Reinventing workforce planning with WFM ON THE FEATURE OF THIS ARTICLE: 1. Why rethink your WFM strategy? The 6 main reasons 2. The benefits of artificial intelligence and machine learning 3. Implementing a WFM solution with success Workforce management within contact centers is a crucial issue for guaranteeing high service levels while optimizing costs. In […]