Digital Factory

Software made in Activeo

LOGEPAL : Real-time management solution for customer service indicators

UC CARE : Operating solution for collaborative environments

CC CARE : Delegation solution for IVR configuration

Specific developments

Within its Digital Factory, Activeo develops custom solutions :

As part of integration projects (for example, to complement native functionalities).
Completely independently (based on business requirements), primarily within ecosystems such as Cisco, Genesys, Microsoft, AWS, Verint, Google, Nice, RingCentral, etc.

These developments are directly related to enterprise telephony systems, customer relationship platforms, and CRM/ITSM solutions.

Activeo’s customization spans all stages of interaction workflows :

Upon receiving a call or instant message (Bot, Workflow).
During call routing (CRM/ITSM consultation, knowledge base).
At the agent/supervisor interface (enhanced agent, agent assistance).
For analysis and reporting (real-time and historical indicators).

This expertise helps improve contact center performance and, consequently, enhances the customer experience.

Logepal : Display, monitor and engage

Manage the real-time quality and performance of your Customer Service with the leading software solution : LOGEPAL available in on-premise or cloud mode.

Activeo is the undisputed leader in display solutions in France. With a market share of 70%, LOGEPAL equips the majority of medium-sized and large customer services. Interfaced with all contact center and telephony solutions on the market, not forgetting database, CRM and ITSM connectors. The solution gives you a dynamic, personalized 360° view of your activities.

UC Care: Simplify the use of Cisco telephony

Streamline, manage and administer your Cisco telephony solutions with UC Care’s simplified interface.

UC Care is a simplified interface that complements the operation of Cisco telephony systems and facilitates the use of Cisco Unified Communications Solutions (UCM) to enhance the operation and functionality of the Cisco telephony solution.

Active users

Wallboard deployed

International projects

0 %

Customer support

0 x7

Our customers

CC Care: Customize your IVR to suit your needs

The software solution that simplifies and facilitates the operation and administration of contact center Cisco, Genesys Cloud and Amazon Connect from AWS

CC Care is the software solution that puts the management of contact center IVRs in the hands of the business, delegating administration within a secure, controlled and responsive framework. The result of the know-how and expertise of Activeo’s development and integration teams.

For a demonstration with our experts

Find our solutions on the marketplaces :

Microsoft AppSource : Logepal has joined the Microsoft AppSource Marketplace in the “Applications” category as a business application dedicated to customer relationship management.

Odigo Connect : Listed on the Odigo Connect platform, Logepal enhances the Odigo offering by providing an innovative and directly integrated solution.

Genesys AppFoundry : Logepal is listed on the Genesys AppFoundry platform. Improve both customer and agent experience with Logepal connected to the Genesys environment.

AWS Marketplace : Logepal joins the AWS community, which simplifies usage, purchasing (billing and payment), governance, and enables access to the best of the solution in a flexible model.

Verint Connect : Logepal is now available on the Verint Connect platform, facilitating the sharing of knowledge, best practices, and innovations in customer engagement management.