Customer Support
Our dedicated monitoring team is readily available to answer your requests for assistance and to intervene remotely to fix any potential problems in your system.
Customer Support Portal
Customer Support offers you :
– Services carefully tailored to meet your requirements. Together, we will identify your needs and establish the maintenance and support contract that suits you best.
– A full range of services to handle your IT management. Through our Managed Services, we operate as a persistent proactive manager taking care of maintenance, upgrades or configuration.
According to precise procedures, each case is seamlessly managed and tracked until its resolution. You will be regularly kept informed of the progress of actions taken throughout the handling of the case.
Register on Activeo's support portal
- Access, complete and update your personal data.
- View your active support contracts, their expiry dates and the history of contracts taken out.
- View your incident history and status.
- Declare a support request, update an incident in progress, indicate an incident as resolved*.
You will be notified by email of the progress of your incidents and will be able to track their resolution within your space.
The information provided will be checked to ensure that your company has a valid support and/or maintenance contract.
Activeo will activate your account as soon as possible. Please ensure that your email and telephone details are correct so that our service can contact you.
You will receive an email informing you that your account has been activated.
