Quality Monitoring for customer experience and employee commitment
Quality Monitoring for customer experience and employee commitment For several years now, the customer experience has been at the heart of the concerns of the vast majority of companies and organizations, regardless of their sector of activity, their field of intervention or their size. This challenge has given rise to real transformation projects, aimed at […]
From Service Quality to Service Excellence
From Service Quality to Service Excellence Aiming at “customer delight” for each interaction with its customers has become a priority objective for companies wishing to differentiate themselves on their market through customer experience. This is the purpose of the new ISO standard “Service Excellence”, currently being developed at the international level, in which Activeo is […]
Align the relational stance with the company’s brand promise and customer orientation
Align the relational stance with the company’s brand promise and customer orientation The brand-customer relationship is evolving and the brand promise put forward must above all reflect the commitment to sincere and concrete actions, proposed in an intelligent way according to the different interaction channels.Respecting this promise can have a significant impact on the quality […]
Conversational agents: Why such a craze?
Conversational agents: Why such a craze? Whether you are in Customer Relations, Marketing, Digital, IT or Communication, you have not been able to escape either the sudden and generalized rush of these applications or the abundance of actors and initiatives in this field.To go beyond the buzz, we propose to understand this manifestation of digital […]
The keys to rethinking your multi-channel strategy
The keys to rethinking your multi-channel strategy Respond to new customer expectations, hypertrophied by the promises of digital technology In recent years, a wave of funds driven by digital technology has led companies, both large groups and mid-sized companies, to initiate real transformation projects by placing the customer at the heart of their concerns. These […]
New models for the new world! A once in a lifetime opportunity for change.
New models for the new world! A once in a lifetime opportunity for change. Never waste a good crisis As many organisations entered the COVID crisis they were forced to work in new ways and achieved changes in three weeks that many said would normally take three years. The crisis tore down change barriers and […]
