An innovative cloud solution to optimize the telephony used by European Customer Services
An innovative cloud solution to optimize the telephony used by European Customer Services Driven by data to centralize and analyze customer interactions, BIC has chosen AWS and Activeo to lead its customer service technology overhaul project. Jeffrey DARRAILLANS Senior Manager, HR IT and Process Automation, IT Group Functions Share this testimonial : BIC is a […]
Réinventer la planification des effectifs grâce au WFM
Reinventing workforce planning with WFM ON THE FEATURE OF THIS ARTICLE: 1. Why rethink your WFM strategy? The 6 main reasons 2. The benefits of artificial intelligence and machine learning 3. Implementing a WFM solution with success Workforce management within contact centers is a crucial issue for guaranteeing high service levels while optimizing costs. In […]
Activeo maintains its EcoVadis bronze medal with an improved score!
Activeo maintains its EcoVadis bronze medal with an improved score! Activeo is pleased to announce that its EcoVadis score has risen from 53 to 60/100, enabling it to retain its bronze medal. This improvement reflects the Group’s efforts to strengthen its CSR policies and measures, integrating ever more responsible practices in the environmental, social, ethical […]
Atlantique Habitations strengthens its security with Activeo
Atlantique Habitations strengthens its security with Activeo « The project was handled from start to finish by Activeo’s experts, from the preparatory phase to the production launch, not forgetting the transfer of skills to our team. » François EA Information Systems Infrastructure and Security Manager – Atlantique Habitations Partager ce témoignage : Atlantique Habitations is […]
THE 2024 CUSTOMER RELATIONS AWARDS
THE 2024 CUSTOMER RELATIONS AWARDS Activeo has been a long-standing supporter of the AFRC, offering its customers the opportunity to showcase their CX projects at the annual Palmes de la Relation Client event. This year’s theme was “Gagner la confiance”. An inspiring theme that helped value the human in an increasingly personalized relationship in the […]
Activeo at the heart of the October 2024 edition of the AFRC magazine ! Theme : Earning Trust
Activeo at the heart of the October 2024 edition of the AFRC magazine! Theme: Gagner la confiance Activeo is proud to once again be featured in the latest issue of the AFRC magazine, October 2024 edition. The theme chosen for this new publication: “Gagner la confiance” speaks volumes about the level of engagement between a […]
