SCHNEIDER ELECTRIC chooses LOGEPAL to display key performance indicators for its Customer Care Centers in real time
SCHNEIDER ELECTRIC chooses LOGEPAL to display key performance indicators for its Customer Care Centers in real time “We were won over by LOGEPAL’s value proposition: solution quality, flexibility and customization. Activeo’s teams clearly understood our business challenges, and recommended a deployment that met our business imperatives.” Jean-Pierre NICOLAS Head of Customer Care Excellence at Schneider […]
Acticall: the combined value of performance indicators and content!
Acticall: the combined value of performance indicators and content! “Equipped with Logepal since 2007, we keep a close eye on developments in the product, which offers us ever greater added value. Stable, flexible and easy to use, the solution is present on all the Group’s sites, and will shortly be deployed on the brand-new Acticall […]
Direct Assurance: WFM project: a new stage in the transformation plan successfully completed
WFM project: a new stage in the transformation plan successfully completed “The Activeo teams were involved from the outset of the project in functional workshops right through to the delivery of training courses. Our experts and project managers fully understood our way of working and made a major contribution to the functional and methodological enrichment […]
PMU: Logepal at the heart of telephone assistance management
PMU: Logepal at the heart of telephone assistance management “Logepal has become a decision-making tool that enables us to move forward… The impact of such a tool on our performance is not negligible, and in a few months we even plan to extend the provision of statistical data by business data.” David TRESSIER Head of […]
Innovative, high-performance customer service
Innovative, high-performance customer service “Activeo was entrusted with the complete task of defining and implementing our customer service, and proposed a solution covering technological, business, process and human resources aspects. The approach was both qualitative and very concrete. We were in the business of doing, not having it done!” Pierre-Jean ALAUX Direct Sales Director at […]
AVEM chooses Logepal to manage its contact centers
AVEM chooses Logepal to manage its contact centers “We were impressed by the Activeo team’s involvement in the deployment of the solution, the smooth running of the contract development phase and their compliance with the commitments made, particularly in terms of scheduling.” Hervé DUPONCHELLE Director of Banking Services at AVEM Partager ce témoignage : AVEM […]
