LAURASTAR: Customer experience at the heart of digital transition
LAURASTAR: Customer experience at the heart of digital transition “We quickly realized the business potential of this approach, which would help us to win new customers and increase customer loyalty. Following the success of this first mission, we renewed our confidence in Activeo by continuing with a second key phase, that of defining the relational […]
Cetelem entrusts Activeo with its WFM project
Cetelem entrusts Activeo with its WFM project “The first step was to set up the first WorkForce Management (WFM) brick to manage and plan human resources and provide flow forecasts. We chose the Verint solution, combined with Activeo’s expertise. The dual skills of technology and business are more than necessary to understand such a project […]
TFT: A new collaborative environment for sharing experience
TFT: A new collaborative environment for sharing experience “Thanks to qualified, customer-focused experts, the project was successfully delivered within cost and deadline constraints. In the coming months, TFT will be extending the solution to all the Group’s other sites, to improve the ability to collaborate with all teams, members and stakeholders.” Catharina PLUMMER Director of […]
CONRAD: greater customer proximity
CONRAD: greater customer proximity “With its expertise in optimizing customer paths and loyalty, Activeo offered us a diagnosis of the organization, a methodology based on a reference framework and a contact plan, performance measurement tools and coaching support throughout the mission.” Jean-Pierre KELLER Director of Operations at Conrad Partager ce témoignage : CONRAD Founded: 1989 […]
Eurovision entrusts its collaboration project to Activeo
Eurovision entrusts its collaboration project to Activeo “This project entrusted to Activeo is a success; The expert, customer-oriented teams provided all the support needed to achieve the cost, deadline and quality objectives.” Philippe GEHIN Head of IT at UER Partager ce témoignage : Union Européenne de Radio-Télévision Founded: 1950 Location: International Industry: Public service media […]
Ardian chooses Activeo and Cisco to boost performance
Ardian chooses Activeo and Cisco to boost performance “UC Care is a real asset for our organization. The solution allows local IT teams to be autonomous in certain support and administration tasks, freeing them from the Paris head office.” Charles ARGANT IT Service Manager for infrastructure and work place at Ardian Partager ce témoignage : […]
