Use customer experience as a starting point to redefine multi-channel strategy
Use customer experience as a starting point to redefine multi-channel strategy “To offer services in line with our customers’ needs, the Marketing, Consulting & Communication Division launched several projects in 2018 focusing on communication channels, data and customer experience. And it’s precisely on this last structuring subject that we called on Activeo.” James INGRAM Head […]
The keys to rethinking your multi-channel strategy
The keys to rethinking your multi-channel strategy Respond to new customer expectations, hypertrophied by the promises of digital technology In recent years, a wave of funds driven by digital technology has led companies, both large groups and mid-sized companies, to initiate real transformation projects by placing the customer at the heart of their concerns. These […]
STIME – Groupement les mousquetaires: How can we rethink the member experience when interacting with support?
STIME – Groupement les mousquetaires: How can we rethink the member experience when interacting with support? “Also, to facilitate governance and project consistency, Activeo held the role of customer experience guarantor before perpetuating this function internally.” Sébastien DURAND Director of Point of Sale Support within the IT Department at STIME – Groupement les mousquetaires Partager […]
New models for the new world! A once in a lifetime opportunity for change.
New models for the new world! A once in a lifetime opportunity for change. Never waste a good crisis As many organisations entered the COVID crisis they were forced to work in new ways and achieved changes in three weeks that many said would normally take three years. The crisis tore down change barriers and […]
OVHcloud : How to reconcile customer experience, quality of service and remote employee commitment?
OVHcloud : How to reconcile customer experience, quality of service and remote employee commitment? “Activeo supports technical scope evolution and migration plans and works closely with OVHcloud teams to satisfy robust, high-performance governance.” Stéphanie JACQUET Head of Contact Center Coordination at OVH Partager ce témoignage : OVH Founded: 1999 Location: International Employees: 2 200 Industry: […]
Compliance Solutions
Compliance Solutions Financial services and investment firms are under pressure to keep pace and comply with ever-changing regulations and the increased scope of regional legislation, such as MiFID II in Europe and the Dodd-Frank Act in the U.S. Businesses that fail to meet these stringent demands run the risk of lawsuits, penalties, costly fines, and […]
