Quality Monitoring for customer experience and employee commitment
Quality Monitoring for customer experience and employee commitment For several years now, the customer experience has been at the heart of the concerns of the vast majority of companies and organizations, regardless of their sector of activity, their field of intervention or their size. This challenge has given rise to real transformation projects, aimed at […]
From Service Quality to Service Excellence
From Service Quality to Service Excellence Aiming at “customer delight” for each interaction with its customers has become a priority objective for companies wishing to differentiate themselves on their market through customer experience. This is the purpose of the new ISO standard “Service Excellence”, currently being developed at the international level, in which Activeo is […]
EURO INFORMATION : Logepal at the heart of visual management
Logepal at the heart of visual piloting We were won over by the solution’s functional coverage and the degree of user autonomy made possible by the tool’s simplicity. Loïc KERN System and Network Engineer at EURO INFORMATION Partager ce témoignage : Euro-Information Founded: 1978 Location: European Industry: Bank Solution: Logepal Euro-Information has been Crédit Mutuel’s […]
SOPRA STERIA uses Google Cloud, Cisco and Activeo to animate its virtual agents
SOPRA STERIA uses Google Cloud, Cisco and Activeo to animate its virtual agents I’m delighted to be working with Activeo, the rare supplier to listen to the customer before proposing something, Activeo’s staff are responsive. It’s not as a customer supplier, but as a partner. Xavier LEROUX CTO End User Services at SOPRA STERIA Partager […]
Align the relational stance with the company’s brand promise and customer orientation
Align the relational stance with the company’s brand promise and customer orientation The brand-customer relationship is evolving and the brand promise put forward must above all reflect the commitment to sincere and concrete actions, proposed in an intelligent way according to the different interaction channels.Respecting this promise can have a significant impact on the quality […]
Conversational agents: Why such a craze?
Conversational agents: Why such a craze? Whether you are in Customer Relations, Marketing, Digital, IT or Communication, you have not been able to escape either the sudden and generalized rush of these applications or the abundance of actors and initiatives in this field.To go beyond the buzz, we propose to understand this manifestation of digital […]
