EURO INFORMATION : Logepal at the heart of visual management
Logepal at the heart of visual piloting We were won over by the solution’s functional coverage and the degree of user autonomy made possible by the tool’s simplicity. Loïc KERN System and Network Engineer at EURO INFORMATION Partager ce témoignage : Euro-Information Founded: 1978 Location: European Industry: Bank Solution: Logepal Euro-Information has been Crédit Mutuel’s […]
SOPRA STERIA uses Google Cloud, Cisco and Activeo to animate its virtual agents
SOPRA STERIA uses Google Cloud, Cisco and Activeo to animate its virtual agents I’m delighted to be working with Activeo, the rare supplier to listen to the customer before proposing something, Activeo’s staff are responsive. It’s not as a customer supplier, but as a partner. Xavier LEROUX CTO End User Services at SOPRA STERIA Partager […]
Align the relational stance with the company’s brand promise and customer orientation
Align the relational stance with the company’s brand promise and customer orientation The brand-customer relationship is evolving and the brand promise put forward must above all reflect the commitment to sincere and concrete actions, proposed in an intelligent way according to the different interaction channels.Respecting this promise can have a significant impact on the quality […]
Conversational agents: Why such a craze?
Conversational agents: Why such a craze? Whether you are in Customer Relations, Marketing, Digital, IT or Communication, you have not been able to escape either the sudden and generalized rush of these applications or the abundance of actors and initiatives in this field.To go beyond the buzz, we propose to understand this manifestation of digital […]
Use customer experience as a starting point to redefine multi-channel strategy
Use customer experience as a starting point to redefine multi-channel strategy “To offer services in line with our customers’ needs, the Marketing, Consulting & Communication Division launched several projects in 2018 focusing on communication channels, data and customer experience. And it’s precisely on this last structuring subject that we called on Activeo.” James INGRAM Head […]
The keys to rethinking your multi-channel strategy
The keys to rethinking your multi-channel strategy Respond to new customer expectations, hypertrophied by the promises of digital technology In recent years, a wave of funds driven by digital technology has led companies, both large groups and mid-sized companies, to initiate real transformation projects by placing the customer at the heart of their concerns. These […]