Sentiment analysis: a new trend in the service of the customer experience
Sentiment analysis: a new trend in the service of the customer experience Customers are the greatest source of learning for a business. If a customer is unhappy or happy, there’s something about the company, product, or customer service experience that made them that way. With millions of calls recorded, contact centers contain valuable information about […]
LOGEPAL for operational efficiency
LOGEPAL for operational efficiency “Our assistance business requires real-time, on-the-fly management to be more proactive and to react to certain emergency situations or peaks in activity. The solution makes it easier for employees to get involved in the business, and to manage their breaks independently, for example. Logepal is an invaluable day-to-day tool that supports […]
WFM evolution at Carglass
Entrust its project to overhaul the existing system to an expert in order to improve its adoption and use. “Activeo provided us with rigorous, personalised support, business expertise, innovation and added value for our teams, while challenging our operational needs when necessary. David DESOUCHES Customer Service Director at Carglass Share this testimonial: Carglass Founded: 1986 […]
Succeed in your Cloud Contact Center project: Accelerate the transformation of organizations
A successful Cloud Contact Center project Accelerating the transformation of organisations The cloud environment today offers many options and facilitates innovation and agility. Nevertheless, to respond to the concerns of IT and the business, which combine performance, security, cost control and innovation, cloud contact center solutions have many advantages. As companies embark on their digital […]
OVHcloud, IR and Activeo – Ensuring great experiences in the hybrid workplace
OVHcloud, IR and Activeo – Ensuring great experiences in the hybrid workplace Since using IR’s solutions, we’ve been able to resolve network issues that were impacting the customer and user experience, and we haven’t had to report a single network issue with our environment in six months. Bruno TOURET Technical Director, Contact Center and Collaboration […]
Activeo announces the opening of a new subsidiary in Canada
Paris, January 10, 2022, Activeo announces the opening of a new subsidiary in Toronto, Canada. The creation of the subsidiary is part of the continuation of the international expansion of the Activeo group. Activeo announces the creation of its new subsidiary Activeo North America Inc in Toronto. “Our goal is to expand our international expansion […]
