WFM evolution at Carglass
Entrust its project to overhaul the existing system to an expert in order to improve its adoption and use. “Activeo provided us with rigorous, personalised support, business expertise, innovation and added value for our teams, while challenging our operational needs when necessary. David DESOUCHES Customer Service Director at Carglass Share this testimonial: Carglass Founded: 1986 […]
Succeed in your Cloud Contact Center project: Accelerate the transformation of organizations
A successful Cloud Contact Center project Accelerating the transformation of organisations The cloud environment today offers many options and facilitates innovation and agility. Nevertheless, to respond to the concerns of IT and the business, which combine performance, security, cost control and innovation, cloud contact center solutions have many advantages. As companies embark on their digital […]
OVHcloud, IR and Activeo – Ensuring great experiences in the hybrid workplace
OVHcloud, IR and Activeo – Ensuring great experiences in the hybrid workplace Since using IR’s solutions, we’ve been able to resolve network issues that were impacting the customer and user experience, and we haven’t had to report a single network issue with our environment in six months. Bruno TOURET Technical Director, Contact Center and Collaboration […]
Activeo announces the opening of a new subsidiary in Canada
Paris, January 10, 2022, Activeo announces the opening of a new subsidiary in Toronto, Canada. The creation of the subsidiary is part of the continuation of the international expansion of the Activeo group. Activeo announces the creation of its new subsidiary Activeo North America Inc in Toronto. “Our goal is to expand our international expansion […]
Quality Monitoring for customer experience and employee commitment
Quality Monitoring for customer experience and employee commitment For several years now, the customer experience has been at the heart of the concerns of the vast majority of companies and organizations, regardless of their sector of activity, their field of intervention or their size. This challenge has given rise to real transformation projects, aimed at […]
From Service Quality to Service Excellence
From Service Quality to Service Excellence Aiming at “customer delight” for each interaction with its customers has become a priority objective for companies wishing to differentiate themselves on their market through customer experience. This is the purpose of the new ISO standard “Service Excellence”, currently being developed at the international level, in which Activeo is […]