The Conversational Bot: Enrich, streamline and automate interaction
The Conversational Bot: Enrich, streamline and automate interaction Conversational bots are becoming increasingly popular in contact centers due to their ability to help customers quickly and efficiently. These virtual agents are able to complement the support of human agents to make them more efficient, improve the customer experience and reduce contact center operational costs. According […]
What are the keys to an efficient transformation of the organization?
What are the keys to an efficient transformation of the organization? How is transformation defined? It is “the action of transforming, the operation by which one transforms, the resulting modification”. The 3 important elements here are: action, operation and result. For a qualitative transformation, an organization must ACT in a more or less conscious way, […]
CMAR receives AFRC award for its “1er Accueil” CX project orchestrated with Activeo
CMAR receives AFRC award for its “1er Accueil” CX project orchestrated with Activeo « We decided to enlist the help of a partner for this project, and chose Activeo, whose approach focused on the customer and employee experience. » Marge VANDENDRIES Project Manager at CMAR PACA Partager ce témoignage : CMAR Founded: 2015 Location: Paca, […]
Activeo obtains the Qualiopi certification
In July 2022, Activeo has obtained the Qualiopi certification. The certification was issued for the following category of action: training actions. This certification attests the quality of the process of development of competences in accordance to a national frame of reference and facilitates the exchanges with all the financers. Activeo’s engagement in this process shows […]
Activeo receives the Silver Medal from Greenly for its commitment to climate responsibility.
July 30, 2024 Activeo announces that it has been awarded the silver medal by Greenly, a climate tech leader in digitalized carbon footprint assessments and an expert in evaluating companies’ climate performance. This medal reflects Activeo’s responsible approach to carbon management and its commitment to creating a more environmentally friendly framework. To obtain this medal […]
Activeo acquires majority stake in Inok Systems Pte Ltd through Activeo Singapore
Activeo strengthens its presence in Singapore by expanding the group’s offering with Inok Systems. Activeo announced today that it has signed an agreement to acquire a majority stake in Inok Systems through its subsidiary Activeo Singapore.
