The power of sentiment analysis in Contact Centers
In customer service, every interaction between the customer and the agent has the potential to build or deteriorate the company’s image. Data analysis can be a determining factor by examining these interactions on a large scale and providing insights on how to optimize these exchanges. In this article, we will address the significant role of […]
Activeo accesses Amazon Connect – Certification Service Delivery Program SDP
Through this SDP program, Activeo is recognized for its ability to support customers in Amazon Connect projects. Activeo has met all the highly demanding criteria and demonstrated its expertise in implementing and customizing the solution, which is part of the AWS application portfolio. Activeo has officially received Amazon Connect accreditation for all its subsidiaries worldwide. […]
A global commitment to a sustainable future!
A global commitment to a sustainable future! At Activeo, we believe in environmental policies that contribute to a sustainable future on a global scale. We are committed to CSR with our partners, customers and our entire ecosystem, including participation in certification programs. Cisco Sustainability certification: Cisco Sustainability certification is a program that recognizes organizations committed […]
Activeo joins the United Nations Pact!
Activeo is a signatory of the United Nations Pact, a further step towards a sustained commitment to society. The Global Compact – France Network operates as an association under the French law of 1901, run by and for its members. It is based on the mobilisation of its members in the various internal bodies: it […]
Why and how should you outsource project management?
Why and how should you outsource project management? Project management: a profession based on expertise Project management involves planning, organising, directing and controlling all the activities required to complete a specific project. The aim is to achieve the objectives set within the deadlines set, while complying with resource constraints and quality requirements. Ensuring risk management […]
Becoming a Customer Experience Champion: Best practices and innovative concepts…
Becoming a Customer Experience Champion: Best practices and innovative concepts… After « Best Service Is Nos Service », « Me2B », The Frictionless Organization is the new book proposed and co-written by Bill Price and David Jaffe, both members of the LimeBridge Alliance and renowned experts. Beyond these contents that you will certainly have the opportunity to browse, it no longer […]
