Webhelp chooses LogePal to manage its contact centers
Webhelp chooses LogePal to manage its contact centers “Thanks to the LogePal solution, Webhelp distributes relevant information to its contact centers, helping to achieve customer objectives and quality management.” Stéphane REBERT Business Unit Director at Webhelp Partager ce témoignage : Webhelp Founded: 2000 Location: Worldwide Employees: 5 500 Industry: Conseil Solution: Logepal Webhelp is an […]
Customer Feedback : True or False?
Customer Feedback : True or False? Are you familiar with the principle behind Customer Feedback applications? It’s very simple: a customer is asked to answer an automated voice questionnaire following contact with a call center agent. The aim is to collect customer feedback in “real time”, and it’s easy to see why this type of […]
