Today, the group has over 5,500 employees, 19 contact centers and boasts dual ISO 9001 and NF Service certification.
Committed to a sustainable development approach and boasting continuous growth, the group’s image is that of a modern corporate citizen, and it offers a range of multi-channel (telephone, e-mail, mail, fax, chat, back-office) and multilingual services (consulting, integration, technology publishing and service provision).
Webhelp chose LogePaL, Activeo‘s management reporting solution, to implement a real-time management and flow supervision solution. It combines real-time operational vision, organization and reactivity, while offering a complete visualization of performance and the achievement of objectives.
"Thanks to the LogePal solution, Webhelp distributes relevant information to its contact centers, helping to achieve customer objectives and quality management. The information presented comes from a variety of sources (telephony, databases, audio/video feeds, etc.) for maximum adherence to the context of our customers' projects. The Logepal system is a highly reliable decision-support tool for both customer service representatives and supervisors in their day-to-day work.
As technological showcases, the Caen and Vitré sites have chosen LogePaL technology combined with LCD screen supports.
A project involving over 150 LogePaL licenses and an equivalent number of supports, not forgetting LogeView, the individual display that enables Webhelp teleoperators to view graphics and data at their workstations.
This means they can mix statistics, graphics, images or videos. A real wealth of display options, bringing comfort and efficiency to the contact center environment.
"As part of the development of our centers, we plan to deploy the Logepal solution on our new platforms. We also plan to use this technology to broadcast welcome messages, weather forecasts, traffic information and other information to our customer service representatives."
